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The Guardian - UK

Business

Anna Tims

Still offline? Are you missing out on compensation for failed broadband in the UK?

BT Observer Ofcom

A telecoms engineer repairing lines at the top of a telegraph pole — Complaints are soaring, with an advice group reporting a 33% increase in requests for help. Photograph: Alamy

Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.

Under the telecoms regulator’s “automatic compensation” scheme, customers should receive set daily payments of up to £9.76 if an internet outage is not rectified after two days, or if an installation date is missed.

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