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Fortune

Sasha Rogelberg

Starbucks quietly retired its AI agent just months after deployment after it hallucinated coffee shop inventories and slowed down baristas

Starbucks Starbuck Fortune United States Brian Niccol Pizza Hut Zara

A barista wearing a green apron stands behind the bar and pours a drink into a cup (Credit: Waldo Swiegers/Bloomberg—Getty Images)

Starbucks has quietly scrapped its AI-powered inventory management system after only nine months since its deployment.

The coffee giant confirmed to Fortune it has made an operational decision to move to a single model of counting inventory following an announcement in September to deploy its automated counting tool.

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