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Fortune

Eleanor Pringle

Starbucks CEO working in stores is smart if he doesn't make this big mistake

Starbucks Laxman Narasimhan Howard Schultz

Laxman Narasimhan, Starbucks' new CEO (Credit: Guillermo Gutierrez—Bloomberg/Getty Images)

Starbucks staff have been at loggerheads with their CEO for more than a year now—and it's a legacy the new man in the top job is keen to put to bed.

Former coffee boss Howard Schultz was at war with his rank and file over the creation of a union in 2021.

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