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The Independent UK

Simon Calder

Stansted airport IT failure: your rights if you were caught up in the chaos

Jet2 Stansted Ryanair Stansted Airport

Thousands of passengers are seeking alternative flights or have given up on their holiday plans after another airport IT meltdown.

At around 2.30am on Sunday 11 May, systems at London Stansted airport shut down. Eight hours later, the Essex airport said everything was working normally. But by then thousands of passengers, primarily booked on Ryanair, had missed their flights. Thousands more, mainly on Jet2, faced long delays throughout the day.

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