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Daily Mirror
Daily Mirror
National
Iona Young & Adam May

Stag do forced to pay £160 each to get home after being stranded as flight axed

A stag do party was left stranded at an airport after cancelled flights - and had to fork out £160 each to get home.

Matt Jopling, 36, spent the weekend in Edinburgh as he and eight friends enjoyed paintballing and a ghost tour in Scotland's capital.

They had already faced a number of travel mishaps having had their initial flight into the city delayed over the Queen's Platinum Jubilee weekend.

The group were dealt another blow when they went to go home and were told once their flight was cancelled - and that it would be two days until the next one.

They couldn't wait an extra two days for the flight due to work commitments, so each person had to fork out £160 for a train home to Bristol instead.

Matt, from Swansea, told EdinburghLive how they arrived at Edinburgh Airport to catch a flight home on June 5.

Matt Jopling was on a weekend away with friends, but what should have been a fun trip soon became a disaster (Media Scotland)

Before stepping foot in the airport, the travel chaos erupted again as they were told the 9.30pm flight home was delayed and would leave at 11.30pm instead.

They arrived to the airport to wait but were met with more bad news - it was delayed again.

This time the flight was pushed back to 12.10am.

Around 11pm the group were told the flight had been cancelled altogether.

EasyJet put the group in a hotel overnight but informed them there would be no flights out until Tuesday so they should organise another route home.

After a night in the hotel and eager to get back to Bristol for work and other reasons, the group reluctantly decided to catch a train home which cost a whopping £160 each.

Matt, who works as a bar manager, said: "Myself and eight other friends planned to fly from Bristol to Edinburgh on Thursday, then fly back Sunday.

"We were delayed for 10 hours on the Thursday, flying from Bristol, after the 11.30am flight was cancelled, while we were sitting in the departures lounge.

"With it being Platinum Jubilee weekend, as you can imagine, the airport was jam packed with holiday makers but after a long wait, we finally made our way to...Glasgow!

There were huge queues late morning at Edinburgh Airport on June 6 (Daily Record)

"I will add that the captain of that flight apologised for the delay, due to 'no staff on the ground'.

"We were told that no flights to Edinburgh were available and that if we flew into Glasgow, easyJet staff would arrange, transport to Edinburgh.

"We made our way into Glasgow, and headed straight to the easyJet desk, only to discover, that no staff were in the building!

"The manager of the airport informed us that no staff would be available, just to catch a taxi and claim it back through easyJet’s website."

When the group eventually made it to the capital they enjoyed a fantastic weekend visiting the castle and other sights before getting ready to travel home on the Sunday.

Although their original flight was delayed, they still headed to the airport expecting to travel home that evening.

"After a great weekend in Edinburgh, we had updates on the app, informing us, our 9.30pm flight was delayed until 11.30pm on the Sunday night," Matt added.

"Hesitantly we made our way to Edinburgh airport, checked in and waited for our flight!

"We were then updated, the flight would be delayed until 12.10am, so we waited and waited, just before 11pm we were told the flight was cancelled!

"We were told to head to the easyJet desk, where a member of staff would sort us out.

"The staff there looked exhausted and frustrated, with one staff member yelling, 'I want to go home, you want to go home, let sort this out in a civilised fashion' next to two armed police officers."

There were long delays over the Jubilee weekend (Daily Record)

He added: "We were told that all flights on the Monday, were cancelled, but we could get one on the Tuesday, and if we wished to get home another way, easyJet would compensate us, that was a lie!

"We were put in a hotel back in Edinburgh and reluctantly as a group, we decided to catch a train home at 6am on the Monday."

Eventually the holidaymakers made it back to Bristol but have been left disappointed with the stressful experience.

"EasyJet has to be one, of the worst providers for customer services, we are given advice by one staff member, and then receive emails from other staff members, saying flights were available the following day, which they weren’t," he continued.

A spokesperson for easyJet told EdinburghLive : "We are very sorry that flight EZY432 from Edinburgh to Bristol on 5 June was cancelled.

"We notified customers directly of their options to rebook or receive a refund and provided hotel accommodation and meals where required.

"Nonetheless we fully understand the disruption this will have caused to their plans and we are very sorry for this.

“Our team will be reaching out...to apologise for their experience and process any expenses due."

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