A councillor has spoken in defence of council staff and criticised members of the public who claim the authority does not do enough in terms of core services.
Speaking at Wednesday's meeting of Northumberland County Council's Cramlington, Bedlington and Seaton Valley Local Area Committee, Coun Mark Swinburn told officers he appreciated their work and asked the area managers to pass on his praise to the team.
Coun Swinburn, who represents the Cramlington Village ward, pointed out that the council has 3,500 of miles of road to maintain - as well as 85,000 gullies.
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Coun Swinburn said: "I'm really concerned and disappointed by comments left by members of the public where they say the council 'does nowt'. It must be really demoralizing for the teams.
"To say the council does nowt is horrendous because when we pass something on to the officers it is done the next day. If the council really did 'do nowt' I think the public would notice."
It comes as pressure grows on the council's services due to the winter months, while its budget for the coming year remains uncertain amid rising inflation.
Referring specifically to the council's gritting programme, Coun Wayne Daley pointed out that the areas set to be gritted were given in-house names, which makes it difficult for residents to understand.
Coun Eve Chicken, who represents the Seghill ward, suggested better communication could lead to more understanding from the public.
She said: "We get those comments because the communication makes perfect sense to us, but to others it doesn't. If we had better communication through the means available to the neighbourhood services, or through councillors themselves - either way, it's just about a little better communication."
The council recently reassured residents it was ready for winter, having recently purchased nine new "state of the art" gritters as part of its fleet of 28 machines.
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