Staff at a recently closed West Bridgford care home laughed at a resident who was shouting for help whilst in pain, health inspectors have said. Adbolton Hall, which announced last month that it had taken the "difficult decision" to close, was rated inadequate in all areas by the Care Quality Commission (CQC).
MPS Care Group, the company that runs the home, said the decision to close came some weeks prior to receiving the inspection report, which was published on October 29. After the first day of the inspection, carried out on August 17, the CQC said the registered manager resigned.
One resident who was asking for pain relief was said to have been ignored by workers for more than 40 minutes, despite repeatedly asking. In another instance, the health watchdog said it observed a person shouting out for help whilst in pain during lunchtime, but was ignored and at times laughed at by staff.
