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The Guardian - UK

Business

Zoe Wood

SSE and Ovo: prepay meter pain and distressing demands

Ovo SSE JF OVO Energy

Ovo, owner of SSE, tops the list of letters received about energy firms. — Ovo, which bought SSE’s retail arm in 2020, tops the list of letters received about energy firms. Photograph: Sam Oaksey/Alamy

I have a serious issue with SSE Energy, as every time I top up my prepayment meter, it puts 70% of the money towards the debt on my account.

Over four days, the company has taken £77 out of £110 of top-ups. I’m a single mum with two children and can’t afford repayments at this level but no one will listen.

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