A senior citizen from Patna has won a five year legal battle against SpiceJet after repeated flight delays cost his family a connecting flight, a hotel booking and thousands of rupees in extra expenses. The District Consumer Dispute Redressal Commission in Patna has now ordered the airline to pay a total of Rs 85,816, along with interest, after finding it deficient in service.
The complainant, Dilip Kumar Agarwal, had booked three tickets from Patna to Mangalore via Mumbai in January 2021, paying a combined fare of Rs 18,697 for a trip tied to his son's medical counselling. The Patna to Mumbai leg kept getting delayed, and by the time the family reached Mumbai, their connecting flight to Mangalore had already left without them.
