'Some Etsy sellers are “ripping off” customers by charging up to seven times more than other websites for items falsely presented as “handmade”, according to Which?
The watchdog said it was concerned that the marketplace “for unique and creative goods” with a “human touch” was misleading shoppers into paying a premium for products advertised as handmade but available at significantly cheaper prices with popular retailers such as Amazon, Asda and B&M.
Which? analysed the first page of items in a selection of categories on Etsy in March, including furniture, toys and clothes. Researchers then filtered results to show “handmade” items only and used a Google image search to see if they were for sale elsewhere.
