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The Independent UK

Business

Vicky Shaw

Some calls to HMRC will be answered by text to save time waiting on phone lines

HMRC Richard West

PA Archive

Some people calling HM Revenue and Customs (HMRC) from a mobile phone with a routine question will have it answered by text message, rather than waiting to speak to someone.

The new service, being trialled from Thursday, will direct routine helpline calls to online services where certain queries can be resolved quickly and easily.

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