The Social Security Administration's new chief, Frank Bisignano, says he's doubling down on the use of artificial intelligence and tech tools to streamline services, despite concerns from some users and employees about reliability and privacy.
Bisignano, who took office on May 7, wants to overhaul the agency's customer service model by working closely with Elon Musk's Department of Government Efficiency (DOGE), which has sent engineers to assist with technology upgrades, the Wall Street Journal reported. This comes just months after DOGE triggered backlash by slashing Social Security jobs and attempting to close field offices, prompting widespread public outcry and a legal challenge that temporarily restricted its access to agency data.
