Snapchat told an Australian mother it would not delete her son’s account because his listed age was 25

Are teenagers falling through the gaps in Australia’s social media ban? Snapchat refused to remove an account after an Australian mother reported that her son was aged below the under-16 age limit. Photograph: SOPA Images/LightRocket/Getty Images

An Australian mother who reported her 14-year-old’s Snapchat account has been rebuffed by the social media company because his self-declared age was 25.

Parents of teenagers who have eluded the social media ban have been told to report their children’s accounts to the platforms to get them kicked off but some platforms are not acting on it, Guardian Australia can reveal.