A woman in Australia who was accidentally charged A$40,000 (£22,564) for flights has described the “slow torture” of attempting to get a refund from the airline.
Carol Johnson from Sydney, Australia, booked five Qantas flights for A$16,357 (£9,227) on 15 March for her husband and son. But a few days later, her card was declined when she tried to buy a coffee.
