The three certainties in life are death, taxes and acting as tech support for your parents. This applies extra if you’re a tech journalist, as even more people in your life will gravitate toward you with misbehaving devices or questions about what to buy.
But these questions are often ones that’ll help out other people, too. That’s why I’m going to share a conversation I recently had with my dad about upgrading his iPhone — something I imagine lots of people are considering at any given moment.
