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Tom’s Guide
Tom’s Guide
Technology
Amanda Caswell

Shopping on Amazon or Walmart? Why you shouldn't rely on their AI assistants just yet

Walmart sign.

AI is rapidly becoming the new storefront. Instead of scrolling through pages of search results, more shoppers are asking AI assistants to recommend products, compare prices and narrow down options. But a new report argues that those same AI systems may also be quietly shaping what consumers never see.

Researchers at Columbia Law School's Center for Law and the Economy have published a report accusing Amazon and Walmart of using their AI shopping assistants in ways that make American-made products harder to find, despite the systems appearing capable of identifying them.

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