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The Guardian - UK
The Guardian - UK
Business
Donna Ferguson

Shoppers shocked as supermarkets’ online prices jump after ordering

Fresh vegetables on display
Fresh produce such as vegetables are often given an estimated price when ordered online, with the price changing after being weighed for delivery. Photograph: Georgijevic/Getty Images

You’ve put your shopping in the basket, visited the checkout and handed over your payment – so it might be a bit of a surprise if the cost of your groceries later goes up. That’s exactly what can happen when you shop online with some of the big grocery chains. You may not have realised it, but at some supermarkets the prices shown online when you check out your trolley are “guide prices” that can not be relied upon.

At a time when the UK is experiencing record high levels of food price inflation, not knowing how much you are actually going to have to pay for your groceries until after you have agreed to buy them may be a worrying prospect.

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