As retailers crack down on in-store theft, Amazon has emerged an unlikely victor. Tired of navigating locked-up cases filled with essentials, shoppers are looking for ease—and finding it on Amazon, CEO Andy Jassy said.
“It's a pretty tough experience with how much is locked behind cabinets, where you have to press a button to get somebody to come out and open the cabinets for you, and a lot of shop lifting going on in the stores,” he said during the company’s earnings call late Thursday. “So the combination of what's happening in the physical world and how much improved we've made our [expanded Amazon Pharmacy] experience is driving a lot of customer resonance and buying behavior.”
