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The Independent UK
The Independent UK
Lifestyle
Kate Ng

Shoppers divided over Zara’s new returns policy that charges £1.95 on online orders

Getty Images

Zara has started charging customers to return items purchased online, and the internet is divided over what the move will mean for future shopping.

Since the start of May, the fast fashion giant has been charging a fee of £1.95 for customers to return clothing bought via their online store.

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