A recent visit to a CVS led to claims that it was “a Museum of the American Pharmacy” due to the struggle to retrieve items from behind the locked glass cases - and the panic that falls over shoppers as they hunt for items as a worker stands feet away waiting to lock it up again.
It’s a feeling shared by many, but highlighted recently by Washington Post columnist Matt Bai. In his column, “CVS was so worried about shoplifting that it stole its own soul,” Bai recounts the awkward pressure to ring a bell for an “emotionless” employee to unlock the glass case containing teeth whitening strips per his son’s request.
