‘Shocking’ mobile price hikes have seen customers giving providers poor rankings, a survey has found. It says that the country’s biggest networks are hitting users with mid-contract hikes when they could be getting better deals and strong service elsewhere.
The “big four” network giants O2, EE, Vodafone and Three were outperformed by smaller firms in the annual survey of best and worst mobile phone providers by consumer group Which?. Consumers could be finding better value and good service with smaller virtual networks like Smarty, Giffgaff and Tesco Mobile, Which? argued.
The survey of 3,400 mobile customers – which represents a small proportion of its customer base – found Three scored the lowest out of the “big four”, with a customer score of 66%. Customers were the most likely to experience problems, including poor phone signal, network dropouts and problems resolving queries, reports PA.
