Many families who pay for their energy using a prepayment meter woke up to a shock on the first day of the new energy prices.
Some energy companies have admitted there were issues with smart prepayment meter displays updating to show the higher rates after midnight on October 1, but that was cold comfort to households who could not believe their eyes when they checked their balances to find that they had appeared to use a huge amount of electricity and gas overnight..
One mum took to a budgeting Facebook page to tell of her "complete panic" after she topped up her meter to find she was still low on credit.
