Shell Energy will refund and compensate 11,275 prepayment customers after it was revealed that their accounts were overcharged.
The energy firm will refund approximately £106,000 while also handing out £30,970 in goodwill payments for all households affected. Shell admitted that thousands of its customers on default tariffs paid above the permitted rates under Ofgem's price cap due to some meters not being updated correctly.
Shell overcharged customers throughout the price cap window enforced by Ofgem between January 2019 and September 2022. Meanwhile, a new price is due to be enforced on October 1, the Mirror reports.
