Shell Energy fined £1.4m for failing to flag end of mobile and broadband contracts

Shell Energy failed to send end-of-contract alerts and annual best tariff notifications to some of its customers, Ofcom said. Photograph: True Images/Alamy

Shell Energy has been fined £1.4m for failing to alert more than 70,000 phone and broadband customers to the end of their contracts or tell them what they could save by signing up to a new deal.

The communications regulator, Ofcom, found that Shell’s UK broadband and phone business broke consumer protection rules designed to ensure that customers get a fair deal.