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The Independent UK

Erin Keller

Shake Shack customer says they were charged more because they refused to tip

Shake Shack Shack TikTok America

A couple is going viral after claiming a Shake Shack kiosk jacked up the price of their order when they declined to tip – but the burger chain says the unexpected charge was an error.

In a TikTok posted over the weekend that has amassed more than 4 million views, customer B.D. Powell tests his wife’s theory that Shake Shake patrons are charged more per item if they choose not to add a tip.

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