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TechRadar
TechRadar
David Smith

Shadow AI is a business design problem, but it can be overcome

A robot's hand typing on a laptop keyboard.

AI tools are now so widely available that shadow AI has become a risk for every organization. Employees are reaching for them to summarize documents, draft emails, and analyze data - while vendors are increasingly baking AI into their products, often with poor documentation and limited options to switch it off.

The result is that staff may already be using tools that haven't been assessed or approved, potentially exposing the business to risk by unintentionally processing personal or commercially sensitive data.

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