
Bill McDermott has a habit of making promises that sound like boasts and then keeping them.
When he took the helm of ServiceNow in 2019, the company was doing $3.5 billion in annual subscription revenue. This year, it will finish at nearly $16 billion. “We are printing a new ServiceNow every year,” he told reporters at the company’s annual Knowledge conference in Las Vegas on Tuesday. It’s clearly more than a rehearsed punchline — just take a look at the math that he’s seeing.