Extortionate energy bills that land on the nation’s doormats this spring may not be solely due to soaring gas prices. Customer service blunders have left some households facing erroneous demands for hundreds of pounds and threats of bailiffs if they contest them.
Last year, 40% of energy complaints made to Citizens Advice concerned inaccurate billing, it says. According to the charity, companies are “failing in their most basic obligation to customers”.
