The Annual International Brilliance Awards 2022 took place last week at London’s Millennium Gloucester Hotel. In their 10th year, these awards set out to recognise outstanding business practice and leadership across multiple sectors.
The evening, hosted by Anna Hemmings, World and European 9 times gold medallist, saw a number of well-deserved winners take home gold awards of their own, including THRIVE’s Sean Reddington, who secured CEO of the Year for his dedication to creating the industry’s best culture.
This was backed up by their +19 NPS score and employee survey results that highlighted; 90% of people believe they have total autonomy to do their jobs, 90% of employees say THRIVE is an inclusive place to work, 80% feel listened to and 85% say the company values align with their own.
Sean Reddington said: “Wow, what an honour. Thank you to all our incredible customers and team that make achievements like this possible. Thank you for sharing our vision, values and mission to overhaul how organisations and individuals learn forever. And thank you for trusting us every step of the way! With all the plans we’ve got in the pipeline for 2023, we promise this won’t be the last of the celebrations!”
The THRIVE team picked up a second award for Brilliance in Customer Service. Their customer base has grown 357% in the last 24 months to 320+ customers worldwide, including the likes of Travis Perkins, Jet2 and Matalan, the team has invested heavily in Customer Ops to reduce the number of customers each CSM works with to way below the industry standard.
The company’s NRR stands at an impressive 121% with a 98% customer satisfaction score and 93% of customers stating THRIVE was the best implementation they’ve ever experienced.
Chief Operating Officer, Ryan O'Connell, said: “To be recognised in multiple categories for the business brilliance awards is so exciting but I'm so proud that we won the Brilliance in Customer Service award too.
We’ve grown from 4 people in Customer Ops to nearly 30 people in a little over 2 years. We’ve created new teams and functions, scaled globally, introduced 24/5 Support and Live Chat for customers this year and that’s what’s helped us achieve these amazing results and continue to fuel even more customer advocacy.”
