A Scots grandad with dementia was forced to turn his heating off during winter after being wrongly hit with a £2k bill by Scottish Power.
Michael Hanley sat in his freezing Port Glasgow home as his family battled to get a dodgy electricity meter replaced during a two-and-a-half year debacle.
The energy supplier was first told of the fault in August 2019 by the 90-year-old’s daughter, Maria Houston, who noticed the device wasn’t recording any data.
