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Wales Online
Wales Online
Catherine Mackinlay

Scottish Power and Utilita slapped with Ofgem warnings for failing to protect customers

Utilita Ofgem Scottish Power Citizens Advice Scotland PSR

Regulator Ofgem has given warnings to energy companies Scottish Power and Utilita for failing to protect their customers. The pair have been given Provisional Orders they must comply with following a series of apparent failings.

Utilita was warned about its lack of support for vulnerable customers with Scottish Power being told off for debt repayment plans. The Provisional Orders were issued on Friday, September 9 for Utilita and Wednesday, September 21 for Scottish Power.

This means both companies must comply with their obligations to protect customers in particular circumstances. The warning comes ahead results of a full market review done by Ofgem into how suppliers are supporting struggling customers with the findings due to be published soon.

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