Thousands of Burger King customers all over Scotland have been left baffled after they have received a blank receipt in their emails - despite never placing an order.
Shoppers took to social media to express their confusion over the "phantom orders" that are said to have been sent out to customers sometime yesterday evening, Tuesday, August 9. The confusion was sparked after dozens of users across the country began replying to the burger chain's official Twitter account with a screenshot of the same email they had received, reports EdinburghLive.
One Edinburgh local said: "Good morning @BurgerKing received the same blank email to separate email accounts this morning. Is this a system error, or has your systems been compromised?"
The email, which reportedly arrived at 5am, read "Thanks for ordering from Burger King", but the order number and order details had been left completely blank.
Quite a few other customers who had received the same email began to worry that there had maybe been a data breach, or that their accounts had been hacked.
Another user said: "Blank emails this morning for an order not placed? More worrying is that they have also been sent to an email which has never been registered with you? #databreach?"
A third added: "A reminder if any was needed that @BurgerKing has your email address."
One user posted an email from Burger King after sending in a query about the mystery email, to which the fast food chain said: "I am sorry that you received an email for an order you did not place. This was a technical error on our end, please disregard the email."
One Edinburgh resident said: "Basically I got this email to my business and personal email address this morning both shortly after 5am - appears I have two accounts must have been for an offer.
"I went onto their website to change my passwords as a precaution and I’ve noticed they are now sending a code for you to log in instead of passwords which is peculiar - so I assume some kind of hack into their system and this is their precautionary measures?"
Various users on Twitter raised concerns that they had never ordered from Burger King or signed up on the app or website. One added: "I never signed up for a Burger King email list in my life."
The fast-food chain has since confirmed that they are aware of the issue and, after launching an investigation, have said that it was caused by an internal processing error.
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