SCB X puts AI at core of operations

Mr Kaweewut (centre) says organisations that can rapidly convert AI into scalable business value while reinventing their operating models will gain the strongest competitive advantage.

SCB X, the holding company of Siam Commercial Bank, has outlined its new vision for the future of banking, positioning artificial intelligence (AI) as the core infrastructure that redefines how financial institutions operate, serve customers, and create new business opportunities in the years ahead.

Instead of relying on traditional application interfaces, customers are expected to increasingly interact with banks through conversational banking platforms using chat and voice commands.