Mumbai: A Nagpur consumer commission has ordered SBI to pay Rs 5 lakh to a widow despite a six-year delay in filing the insurance claim, saying "mental shock" following a spouse's sudden death is natural and it takes time to recover from the grief.
A bank cannot use the 90-day claim window as a shield when it fails to inform customers of their rights, said a verdict delivered last month by the District Consumer Disputes Redressal Commission (Additional DCF) in Maharashtra's Nagpur.
