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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Santander’s delay left us out on the street on moving-in day

A staged picture of a couple moving in to a new house
Our correspondent arrived with a removal van but unable to move in to the new flat. Photograph: Dmitriy Shironosov/Alamy

After an acrimonious divorce I was forced to sell the family house and move to a flat with my young daughter and cat. On the completion date, my solicitor, Lawcomm, confirmed the funds had been transferred and I was told to be ready to move by midday. By 4.30pm the money had still not reached the seller’s solicitor. The removal team had another job the next day, so I had to put my belongings in storage.

My child had come from school expecting to be in the new flat, but was now on the street with our cat in tow. I had to put my cat in a cattery and find emergency accommodation.

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