Samsung Galaxy S24 Ultra: Display Issue and Potential Fix
Early users of the Samsung Galaxy S24 Ultra have reported an annoying display issue that is causing dissatisfaction among some customers. Despite receiving high praise from reviewers, the flagship smartphone is facing criticism for its display quality. Numerous users have complained about 'dull' colors in the notification area, as well as 'awful' colors on the home screen and app drawer. Ice Universe, a well-known Samsung insider, compiled a comprehensive list of complaints highlighting the significant difference in color quality compared to previous Samsung flagships like the Galaxy S23 Ultra.
Initially, speculation suggested that the reduction in picture quality may be due to Samsung's new anti-reflective Corning Gorilla Glass Armor screen coating. This would have been a disastrous situation for Samsung, as it would mean the issue couldn't be rectified for existing smartphones. However, upon closer examination, it appears that the problem is actually a software bug, which could be easily fixed.
The bug is triggered when users select the Vivid display color mode on the Galaxy S24 Ultra. Typically, Vivid mode enhances colors but compromises color accuracy. Many users prefer this setting over the more natural tones of the Natural mode. However, for some users, Vivid mode isn't functioning as intended. Switching from Natural to Vivid settings doesn't result in any visible color changes, essentially leaving the device stuck in the muted Natural color mode. This issue was demonstrated in a recent video by YouTube channel NL Tech.
Fortunately, there is positive news for affected users. Samsung is aware of the problem and is actively working on a fix. Screenshots from Samsung's Chat Support reveal that the company's developer team is already addressing the issue and planning a software update to resolve it. Although no specific timeline has been provided, given the relatively trivial nature of the problem, it is reasonable to expect a quick solution. In the meantime, it's important to note that media playback is unaffected, allowing users to enjoy videos and games with the full color capabilities of the Galaxy S24 Ultra.
Despite the display issues faced by some users, the Galaxy S24 Ultra's display has received recognition from Dxomark, a leading benchmarking and evaluation platform. Dxomark ranked the device's display as the number one performer, scoring 155 points, just one point ahead of the Google Pixel 8 Pro. The report praised the Galaxy S24 Ultra's high peak brightness and revealed that the new anti-reflective glass actually improves contrast and makes images more vivid, contrary to initial concerns. Dxomark's evaluation also praised the phone's superior color reproduction compared to its predecessor, the Galaxy S23 Ultra.
However, it's important to note that Dxomark's assessment primarily focuses on color accuracy rather than vibrant visuals. This means that users who prefer boosted colors on their home screens may not necessarily find the Galaxy S24 Ultra to be the best choice.
In an attempt to address user concerns, Samsung has responded through its official Community forum. A Samsung Community Manager acknowledged the feedback about 'washed out' colors and directed users to the device's display settings help page. Unfortunately, no concrete solution was provided apart from adjusting the Natural and Vivid modes, which are precisely the settings causing the dissatisfaction. Although some users on the forum have adapted to the device's muted appearance, many remain unsatisfied and have reported returning their phones.
The support thread on the Samsung Community forum has reached 141 pages, indicating the extent of user dissatisfaction. It remains to be seen whether Samsung will consider user feedback and release an update to fix the Vivid mode display color issue. As of now, the issue persists, leaving some users disappointed with the display quality on their Galaxy S24 Ultra devices.
We will continue to follow this story and update you as more information becomes available.
