Get all your news in one place.

100's of premium titles.
One app.

Get all your news in one place.

100's of premium titles. One news app.

Fortune

Sheryl Estrada

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

Salesforce Robin Washington Agentforce

Salesforce logo displayed on a smartphone screen (Credit: Getty Images)

Good morning. Salesforce has reached a milestone with Agentforce.

The Fortune 500 company added its product, Agentforce—an autonomous AI agent platform—to provide customers with 24/7 AI-powered support. “We just hit 1 million agent conversations, and today agents are autonomously resolving 85% of all customer queries,” said Robin Washington, president and chief operating and financial officer (COFO) at Salesforce. “Customers get answers faster, and our support teams are able to focus on more complex customer questions.” The company officially launched Agentforce in October.

Sign up to read this article

Read news from 100's of titles, curated specifically for you.

Already a member? Sign in here

Top stories on inkl right now

Homeland Security grants temporary deportation reprieve for more than 100K Ukrainians and Sudanese

Homeland Security grants temporary deportation reprieve for more than 100K Ukrainians and Sudanese

More than 100,000 people from Ukraine and Sudan can stay in the U.S. without fear of deportation

The Independent UK

Catholic priest in Ecuador livestreams his own Mass. Then an enormous crucifix falls from the wall and fatally hits him

Catholic priest in Ecuador livestreams his own Mass. Then an enormous crucifix falls from the wall and fatally hits him

The unthinkable accident was caught on video

We Got This Covered

‘Money and medals over safety’: Nassar judge warns gymnasts are still being failed

‘Money and medals over safety’: Nassar judge warns gymnasts are still being failed

A decade after Larry Nassar’s crimes were first exposed, survivors and advocates have gathered at the World Gymnastics Championships to call for reform to be a priority

The Guardian - UK

Truck overturns in Kansas, sending dozens of cows loose on the roads: ‘It was a pretty nasty accident’

Truck overturns in Kansas, sending dozens of cows loose on the roads: ‘It was a pretty nasty accident’

It was a field day for the cows that survived.

We Got This Covered

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

‘We are the shame of Europe’: France imposes curfews to stop growing riots

‘We are the shame of Europe’: France imposes curfews to stop growing riots

Europe erupted with fresh protests over the unaffordable cost of living over the weekend - and organisers are calling for more

The Independent UK

Students Challenge Vucic Rule: anti-corruption movement forces early polls; Pegasus fears grow

Students Challenge Vucic Rule: anti-corruption movement forces early polls; Pegasus fears grow

Serbia is gearing up for early parliamentary elections on October 25, which might alter the political scene significantly. Sparked by a catastrophic railway disaster in 2024, a student-led anti-corruption protest movement has gained momentum. Amid rising tensions, fears of government surveillance and the intimidation of political critics abound. With uncertainty…

The Times of India

Related Stories

Top stories on inkl right now

Homeland Security grants temporary deportation reprieve for more than 100K Ukrainians and Sudanese

Homeland Security grants temporary deportation reprieve for more than 100K Ukrainians and Sudanese

More than 100,000 people from Ukraine and Sudan can stay in the U.S. without fear of deportation

The Independent UK

Catholic priest in Ecuador livestreams his own Mass. Then an enormous crucifix falls from the wall and fatally hits him

Catholic priest in Ecuador livestreams his own Mass. Then an enormous crucifix falls from the wall and fatally hits him

The unthinkable accident was caught on video

We Got This Covered

‘Money and medals over safety’: Nassar judge warns gymnasts are still being failed

‘Money and medals over safety’: Nassar judge warns gymnasts are still being failed

A decade after Larry Nassar’s crimes were first exposed, survivors and advocates have gathered at the World Gymnastics Championships to call for reform to be a priority

The Guardian - UK

Truck overturns in Kansas, sending dozens of cows loose on the roads: ‘It was a pretty nasty accident’

Truck overturns in Kansas, sending dozens of cows loose on the roads: ‘It was a pretty nasty accident’

It was a field day for the cows that survived.

We Got This Covered

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

‘We are the shame of Europe’: France imposes curfews to stop growing riots

‘We are the shame of Europe’: France imposes curfews to stop growing riots

Europe erupted with fresh protests over the unaffordable cost of living over the weekend - and organisers are calling for more

The Independent UK

Students Challenge Vucic Rule: anti-corruption movement forces early polls; Pegasus fears grow

Students Challenge Vucic Rule: anti-corruption movement forces early polls; Pegasus fears grow

Serbia is gearing up for early parliamentary elections on October 25, which might alter the political scene significantly. Sparked by a catastrophic railway disaster in 2024, a student-led anti-corruption protest movement has gained momentum. Amid rising tensions, fears of government surveillance and the intimidation of political critics abound. With uncertainty…

The Times of India

Our Picks

A couple told a North Carolina woman they were only feeding the turtles, then she turned her camera to the pond

The woman kept on throwing food into the water.

We Got This Covered

A Michigan woman says she found worms in fudge from the Applebutter Fest, adding ‘I’m totally grossed out’

An unwanted visitor has made itself a home.

We Got This Covered

Lil Jon Says It's 'Hard To Process' Learning the Man Who Raised Him Wasn't His Biological Father

Lil Jon says cousin's DNA test revealed Willie, who raised him, was not his biological father. Ahead of his memoir's release, he reflects on unanswered questions, his son's death and relatives' calls.

International Business Times UK

39 Years Later, One X-Men Legend Almost Fixed A Massive Star Trek Timeline Gap

Could we have gotten a deep-dive into Star Trek history? James McAvoy's prequel pitch about playing a younger Picard on the Stargazer sounds amazing.

NYC Restaurant Employee Praises Sabrina Carpenter After Staff Warned Her Team 'That's Not Possible'

Sabrina Carpenter's restaurant visit drew praise from an NYC worker who recalled her team's request for a one-hour meal before an SNL appearance.

International Business Times UK

50 Cent is 'not ashamed' of his late mother's sexuality

Rap icon 50 Cent says that he was "not ashamed" to discover that his late mother Sabrina Jackson was a lesbian.

Fourteen days free

Download the app

One app. One membership.
100+ trusted global sources.

Download on the AppStore

Get it on Google Play