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The Economic Times
The Economic Times

Salesforce not building AI to displace humans: Vala Afshar

Global tech major Salesforce is focused on creating 'digital labour platforms', a senior company official said on Monday, making it clear that the company is not building artificial intelligence to "displace humans".

Vala Afshar, the chief digital evangelist for it, said that the customer relationship management (CRM)-focused company moved 3,000 employees into sales roles as it implemented its own agentic AI tools.

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