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Al Jazeera
Al Jazeera
Business
Andy Hirschfeld

Salesforce lays off thousands despite strong earnings report

Salesforce Marc Benioff Al Jazeera
Salesforce warned that current quarter revenue would be below Wall Street estimates as clients dialled back on spending due to macroeconomic uncertainties [File: Brendan McDermid/Reuters]

Salesforce has slashed another 4,000 jobs from its customer support workforce as the tech giant doubles down on artificial intelligence, even as the company reports strong financial results.

The latest layoffs gutted Salesforce’s customer service division, reducing its headcount from 9,000 to 5,000. AI agents now reportedly handle about one million customer conversations.

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