Get all your news in one place.
100's of premium titles.
One app.
Start reading
TechRadar
TechRadar
Craig Hale

Salesforce CEO says it cut 4,000 support jobs - and replaced them with AI

Salesforce .
  • Salesforce has replaced thousands of workers with agentic AI
  • CEO Marc Benioff said he “need[s] less heads” to clear a backlog
  • Humans still bring valuable creativity, but AI adds efficiency

Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.