Sainsbury's is investigating after a visually impaired customer who was shopping with his guide dog was asked twice to leave one of its stores. The supermarket giant has apologised and said guide dogs are allowed in its supermarkets.
Scott Bailey and his guide dog Milo were in a Sainsbury's branch when a member of staff approached them. It is understood that Scott, from Crewe, who started to lose his sight in 2019, was twice asked to leave the store before they paid for their goods and left without receiving an apology, StokeonTrentLive reports.
The 33-year-old said: "In Sainsbury's, I had to explain again that Milo is a guide dog. We got no apology. This has really knocked my confidence and I had my two young daughters with me. Let's hope that a lot of companies and people have been educated, informed and re-trained so hopefully it does not happen to anyone else."
