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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Saga left me in the lurch over home insurance cover

Saga RSA Insurance
Saga home insurance website
Saga said it apologised for not contacting the customer directly and talking through options. Photograph: webpage

My buildings insurance policy is with Saga and is underwritten by Royal Sun Alliance (RSA). RSA wrote to me just before my policy was due for renewal, informing me that it is no longer offering cover.

I have had no communication at all from Saga, although my payments have been to it. When I called it for advice Saga said it would take up to six weeks to get back to me.

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