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The Guardian - AU
The Guardian - AU
Business
Josh Taylor

SA Ambulance received no alerts from service meant to notify authorities during Optus triple zero outage last month

Optus logo
Optus has refused to comment after a triple-zero outage in late September but has committed to releasing the results of an independent review into the matter. Photograph: Hollie Adams/Reuters

South Australia’s ambulance service was signed up to a new system that is supposed to send notifications when Optus has a triple zero outage, but says it was not notified during the outage last month.

September’s triple zero outage was caused by a network firewall upgrade which blocked emergency calls for Optus customers in South Australia, Western Australia, the Northern Territory and parts of New South Wales.

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