When you spend Rs 1 lakh on a flagship phone, the last thing you expect is for it to start overheating within the first two weeks. That is exactly what happened to a Kerala resident, and when he went looking for help, every party involved pointed a finger at someone else.
A consumer commission in Kannur has now put an end to that blame game, holding Flipkart, Samsung India, its authorised service centre, and the third-party seller jointly liable, and ordering them to either fix the phone for free or refund the full purchase price of Rs 1 lakh.
