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The Guardian - UK
The Guardian - UK
Business
Jem Bartholomew

Royal Mail service ‘worst I’ve known’, say people who rely on postal deliveries

Royal Mail Ofcom IDs NHS
A woman's hand with black nail varnish, emerging from a black coat sleeve, pushes a small brown cardboard-wrapped parcel into a red Royal Mail letter box
Missed delivery targets have led Ofcom to fine Royal Mail more than £16m over the previous 18 months. Photograph: Neil Hall/EPA

“Hi I haven’t received anything.” “Where is my DVD, I placed the order 14 days ago.” “Never got DVD. Probably lost in the mail.” “Please refund me.”

These are the types of messages that Charlene Leworthy, an eBay seller in Hampshire, gets increasingly frequently – which she finds disappointing, but unsurprising.

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