A family holiday ended in heartbreak after holidaymakers were allegedly told to "take it or go home", when offered alternative arrangements after an issue with their booked room. The family had travelled to Pontins in Burnham-on-Sea, Somerset.
Mum Lynsey Halliday had travelled for six hours from her home in Norris Green, Liverpool, to reach Brean Sands Pontins in Burnham-on-Sea. She had planned a holiday for herself, her son, her parents, brother and his daughter. However, after a disagreement over their rooms escalated, Lynsey told Liverpool Echo she could feel a Pontins manager's spit on her face during a row over their family break.
The 39-year-old said after arriving at the holiday park on Monday evening the family were told the eight-birth cabin they had booked was currently under maintenance and was not in use. After being asked to move into two smaller one-bed apartments Lyndsey realised they would not be suitable due to her disability. Lyndsey was diagnosed with chronic juvenile arthritis at the age of 14 and had major surgery to replace her knee in January.
