A mum-of-two has been left distraught after pleading with staff in River Island who refused to let her use their toilet. The 30-year-old, who suffers from a disorder that renders her incontinent, wet herself while being directed to alternative arrangements. Shop staff added to her distress by placing a ‘Wet Floor’ sign next to her.
Bianca Artwell suffers from Functional Neurological Disorder (FND) - a condition that affects her nervous system and how her brain and body send and receive signals. Symptoms of FND include weakness or paralysis, tremors or tics, difficulty walking, loss of balance, and incontinence.
The shopper was returning a pair of shoes for her three-year-old daughter, when the event happened. As she approached the till she realised she needed the toilet. However, after explaining her condition and that she was unable to wait, staff in the Elliott’s Field Retail Park store in Rugby, Warks refused to let her use the store’s toilet saying it was against company policy.
