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TechRadar
TechRadar
Craig Hale

Retailers are going all-in on AI - but worries still remain about keeping the human touch

mondaycom
A dialog with a voice-activated virtual chatbot in the smartphone screen. Polygonal construction of lines and points. Blue background.
  • Monday.com study finds virtually all retail decision-makers say they have in-house AI expertise now
  • Half agree that AI agents will handle most customer interactions soon
  • Many of the same old obstacles still present challenges

New research has found nearly two-thirds (61%) of retailers now have dedicated AI leadership and teams (including Chief AI Officers), with nearly all (99%) UK retail decision-makers reporting AI expertise in their businesses - but as this tech adoption continues to rise, many still need to be reminded about maintaining a human touch.

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