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The Independent UK
The Independent UK
Lauren Shirreff

Retail consultant Mary Portas warns John Lewis it has ‘let go of the soul’

Mary Portas John Lewis Waitrose Sharon White
PA Archive

Retail consultant and broadcaster Mary Portas has sent an open letter to department store John Lewis warning that it has “let go of the soul”.

Ms Portas published the letter on the networking site LinkedIn following the news John Lewis was considering ending its employee-owned business structure in order to attract investment.

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