There is an old saying in the hospitality industry that states the customer is always right. So whatever you think about the complaints they are making, the classic advice is to smile and resolve the issue quickly. One restaurant has decided to go against this ethos, however, as they fought back against a customer who left a seething review of the Indian restaurant on TripAdvisor.
Sai Surbhi in Fulwood, Preston, is considered the best eatery in the area for South Asian cuisine and often has a packed out dining room full of eager customers. It's also enjoyed glowing online reviews and has a star rating of four and a half out of five on TripAdvisor with praise for its delightful curries, according to Manchester Evening News.
